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Privacy Policy

Privacy Policy

Last Updated: June 2026

 

Welcome to BAILI.LK. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

1. Information We Collect

 

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full Name
  • Email Address
  • Telephone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through third-party payment providers)
  • Order History
  • Customer Service Communications
  • Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Tracking Information

 

2. How We Use Your Information

 

We use the information we collect to:

  • Process and fulfill orders
  • Deliver purchased products
  • Verify transactions and prevent fraud
  • Provide customer support
  • Communicate order updates and shipping information
  • Improve our website and services
  • Respond to inquiries and requests
  • Send promotional offers and marketing communications (where permitted)
  • Comply with legal obligations

 

3. Payment Security

 

We do not store complete credit card or debit card information on our servers. All online payments are processed through secure third-party payment gateways using industry-standard encryption technologies.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

 

4. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

 

5. Marketing Communications

 

With your consent, we may send:

Product updates
Promotional offers
Newsletters
Special discounts

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

6. Sharing of Information

 

We do not sell, rent, or trade your personal information.

We may share information with:

Payment service providers
Delivery and courier partners
Website hosting providers
Analytics and marketing service providers
Government authorities when required by law

All third-party service providers are required to maintain the confidentiality and security of your information.

 

7. Data Retention

 

We retain your personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes

Once information is no longer required, it will be securely deleted or anonymized.

 

8. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.

 

9. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take steps to delete it promptly.

 

10. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request information about how your data is processed

To exercise these rights, please contact us using the details below.

 

11. Data Security

 

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

 

12. Changes to This Privacy Policy

 

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

 

13. Contact Us

 

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

BAILI.LK

Website: www.baili.lk

Email:  [email protected]

Phone: +94 706 919 919

Address: Sales & Marketing Office, 59A Buthgamuwa Road, Rajagiriya.